Remote Helpdesk


Get Remote Helpdesk Solutions You Can Rely On

Proudly serving NYC

W. O’Donnell Consulting is a trusted local remote helpdesk solutions provider in NYC. For comprehensive, reliable, and affordable remote helpdesk services, put our team to work for you. Schedule a consultation to discuss our remote helpdesk company and services now and get protected.

Get Answers with a Reliable Remote Helpdesk Provider

Empower your company to manage communications, customer needs, and employee support with our reliable remote helpdesk solutions. As a reliable and dedicated remote helpdesk company, we work closely with our clients to provide superior solutions to all of their needs, including fast, reliable help at a competitive price. With the most advanced remote helpdesk services, we can empower companies to achieve bigger, better results.

How Does Remote Helpdesk Support Your Business?

Remote helpdesk is the process of creating a virtual way of responding to the calls coming into your location. When your business is growing, and your need to reduce costs is growing, the need to modernize is essential. With a helpdesk solution, you can improve efficiency throughout your organization.

IT Help Desks

One of the tools you can invest in is IT help desks. Designed to provide your team with a fast and easy way to get the help they need whenever there is an IT problem, these solutions can help keep your business operating even when technology falls out of line. With IT help desk solutions, you can:

  • Resolve your customer issues or employee issues quickly
  • Keep your business moving forward, minimizing any complications or delays
  • Provide instant assistance to even the most challenging of scenarios
  • Boost your company’s reputation for being easy to work with and solve problems
  • Keep your team operational even when your business’s technology is not accessible

Customer Support

You can also use remote help desks to manage your customer support needs. With the increasing need to provide your clients with exceptional access to quality information and guidance when they need it, having the ability to offer help immediately is critical, even at odd hours. With customer support help desk solutions, you gain: 

  • Effective customer support around the clock
  • Improved customer retention even when things do not go well
  • Fast and immediate ability to connect with customers to answer their questions or solve their problems 
  • Remote desktop access to solve concerns quickly
  • Minimize downtime and delays in operations and customer  

Why Choose Our Team to Help with Your Remote Helpdesk Needs?

Choose wisely. The helpdesk team you hire is a direct representation of your company and the service you offer to your staff and customers. For that reason, you want only the best. We can help you by providing some of the most important tools efficiently.

  • Remote assistance that is available as often as you need it. It is quick and easy to establish a session for remote login, minimizing any delay in the process and allowing for a quick fix.
  • High-speed access is provided, which means that you can consistently navigate through fast speeds during any session.
  • Tap into the best helpdesk solutions with ample security, minimizing any risk when engaging in secure remote sessions
  • Easy to use – You do not have to worry about teaching complex processes or multi-step procedures to get the connection needed to resolve problems
  • Privacy-focused strategies and solutions are available, keeping secure information safe and protected

What is most important is delivering solutions to even the most complex of technology-related problems. Our team works closely with you to ensure that it occurs across your brand. We encourage you to choose the best provider in the region. 

Find the Customized Solutions You Need

W. O’Donnell Consulting offers remote helpdesk solutions in the NYC area. Our cutting-edge, secure, and reliable remote helpdesk services solve problems and streamline your business’s functionality. Contact our remote helpdesk company now to set up a consultation to learn how we can help you today. 

Free Consultation and Discussion

Contact us today for a free consultation to learn more about how this solution can help your organization reduce its risk profile by better protecting your network and data.

Remote Server Monitoring

  • Proactive identification of network issues
  • Centralized support for multiple locations
  • Automatic detection and mapping of network sections
  • Flexible remote and mobile access 
  • Internal IT team gains time for focus core IT functions

Industries We Serve

  • Small and Medium Sized Businesses
  • Large Commercial Enterprises
  • Non-Profits and Not-for-Profits
  • Local, State and Federal Government
  • Healthcare and Medical Companies
  • Manufacturing and Industrial

Best in Class

We are aware that a wide array of technology vendors exist and painstakingly look for and test best-in-class emerging solutions to ensure your business makes the right choice.

We are dedicated to our clients and doing what is in their best interest.  Our goal is to implement technology that is proven, affordable and actually works for the benefit of our clients.


We have consulted on and managed numerous IT projects, including large-scale international projects. Call us to discuss your initiatives and leverage our experience to benefit you.

We’d love the opportunity to speak with you and learn more about your business’s technology needs and objectives–Contact us today to setup a free consultation.