IT Support Services

ALBANY, NY

Proudly serving Albany for over 20 years

W. O’Donnell Consulting is your trusted local IT company, providing IT support and a full range of IT services in the Albany, NY area. W. O’Donnell Consulting understands it is essential that everything behind-the-scenes works perfectly so that your business runs efficiently. By allowing W. O’Donnell Consulting to take care of your computing environment, your business can focus its attention on its core business functions.

Contact us today to learn more about our IT (Information Technology) support services.

Who Needs IT Support Services

All businesses, small or large, require IT support services. Today, the average person has multiple connected devices and businesses depend on computers to not only improve efficiencies and gain greater margins, but to perform essential functions.  

W. O’Donnell Consulting is proud to be one of the IT services companies that can support your company’s IT initiatives large and small. We have proudly provided IT support services for more than 20 years to businesses of all sizes. For us, it is really all in a day’s work.

How We Can Help

Our team is comprised of experienced, customer-focused professionals who are dedicated to helping you succeed. The W. O’donnell Consulting IT team is knowledgeable about computer systems, software and hardware, network security, VoIP phone systems, networking, cloud platforms, email, and more.  Although we provide many products and services, there are a few common things you should consider when selecting the best IT partner to support your business.  

W. O'Donnell: IT Experts

You should secure a knowledgeable IT support service team, like W. O’Donnell Consulting, to ensure a well-designed, future proof network in the beginning. Your company’s network will become the “brains” of your organization. Our experience and working knowledge of hardware and software enables us to build robust, fault tolerant networks. In the case of a new installation, we will build a documented infrastructure that can be managed by your internal team upon completion, or by our company if desired. If your infrastructure has already been built and is in place, we can optimize it and help by offering managed services. 

W. O'Donnell: Knows Security

As part of managing the infrastructure, we will work to protect your network from security threats. There are many tools and methods available to protect your company’s valuable data from common threats such as ransomware. Effective tools can include technologies such as two-factor authentication, data backups, data encryption, and safe file sharing to name just a few.    

Other Available IT Services

Finally, other support services W. O’donnell provides are:

  • Onsite, Remote, Helpdesk Support Services
  • File Server installation and management
  • Firewall installation and management
  • Computer Repair and extended warranties
  • Cloud Services configuration and integration
  • Data Back-Up configuration and management
  • Voice over IP (VoIP) installation and support
  • Network installation and management

Why W. O'Donnell

Why Your Company Needs IT Support Services

W. O’donnell Consulting IT support services keep your business running and can prevent problems from occurring. Establishing a relationship with a company that will be your trusted, consistent Information Technology partner is important and should be done before any critical problems arise. Contact us today for a free consultation.

Free Consultation and Demonstration​​

Contact us today for a free consultation to see what

There are many choices for IT support service businesses like W. O’donnell Consulting however, there are a few reasons why we are among the best.

  1. Experience:
    We can provide impeccable references to attest to our ability to deliver.
  2. Capability:
    We sell the products you need, as well as provide installation and support services.  We have the expertise to maintain your hardware and software.
  3. Availability:
    We can provide 24/7 monitoring and proactive maintenance to keep your company up and running, which means most problems are solved before they even happen.
  4. Resiliency:
    We can provide extensive back-up and other protections to safeguard your data and infrastructure.
  5. Agility:
    Many of our IT support services are offered on-site or remotely delivered.  This saves your company money and time.

Training Delivery Methods

  • Official (ISC)² courseware
  • Taught by an authorized (ISC)² instructor
  • Student handbook
  • Collaboration with classmates
  • Real-world learning activities and scenarios

Two-Factor Authentication

  • Improves security by requiring 2nd form of identity
  • Increases mobility & flexibility with improved access
  • Lowers IT costs by reducing support requests
  • Reduces fraud and builds trust with businesses
  • Even deleted mail is retained indefinitely to protect your business.

Best in Class

We are aware that a wide array of technology vendors exist and painstakingly look for and test best-in-class emerging solutions to ensure your business makes the right choice.

We are dedicated to our clients and doing what is in their best interest.  Our goal is to implement technology that is proven, affordable and actually works for the benefit of our clients.

Experience

We have consulted on and managed numerous IT projects, including large-scale international projects. Call us to discuss your initiatives and leverage our experience to benefit you.

We’d love the opportunity to speak with you and learn more about your business’s technology needs and objectives–Contact us today to setup a free consultation.