W. O'Donnell Consulting makes technology work for you.
Proudly serving Albany for over 20 years
W. O’Donnell Consulting is the trusted local desktop support provider and desktop services company in the Albany, NY area. Whether onsite or remote, we provide diagnostic solutions to make technology work for your organization. Call today to learn more about our IT desktop support services.
Desktop Support – It’s What We Do
Our team of professional system engineers can keep your business moving around-the-clock by providing proactive and reactive solutions to maintain computer hardware and software systems. From installation to managing updates and providing technical support, we’ve got you covered. Our desktop support services can help speed ticket resolution by utilizing proactive automations and customizable workflows. Other ways we can help include:
- Speaking with end-users via phone, in person or online chat
- Providing situation analyses to determine the need for system reconfigurations
- Documenting technical support procedures and maintaining customer records
- Completing thorough installations and backing up crucial data
- Optimizing asset utilization by centrally managing all IT assets
- Streamlining desktop support management processes with business app integrations
- Monitoring the health of your desktop support services by evaluating reports and dashboards
Desktop Support that Works
We provide a wide range of desktop support services. Our local experts can visit on-site or connect remotely to provide customized solutions that help keep your business running. Our web-based remote desktop support can save you time and money by enabling us to immediately connect to resolve unforeseen IT issues. Our onsite and remote desktop services include:
- New computer set-up, configurations, and upgrades
- Email configuration and support
- Software updates and maintenance
- Hardware and software installation and configuration
- Internet connectivity problems
- Virus control and removal
- Security updates installation
- Remote or onsite diagnostics and problem resolution
- Application installation and updates
We offer powerful desktop support for your entire business. Call W. O’Donnell Consulting today to learn how we can keep technology working for you.
Free Consultation and Demonstration
Contact us today for a free consultation to see what
- Improved security
- Swift problem resolution
- Flexible communication options
- Updated and maintained software and hardware
- Increased productivity and employee satisfaction
- Improves security by requiring 2nd form of identity
- Increases mobility & flexibility with improved access
- Lowers IT costs by reducing support requests
- Reduces fraud and builds trust with businesses
- Even deleted mail is retained indefinitely to protect your business.
Best in Class
We are aware that a wide array of technology vendors exist and painstakingly look for and test best-in-class emerging solutions to ensure your business makes the right choice.
We are dedicated to our clients and doing what is in their best interest. Our goal is to implement technology that is proven, affordable and actually works for the benefit of our clients.
We have consulted on and managed numerous IT projects, including large-scale international projects. Call us to discuss your initiatives and leverage our experience to benefit you.