Desktop Support

ALBANY, NY

W. O'Donnell Consulting makes technology work for you.

Proudly serving Albany for over 20 years

W. O’Donnell Consulting is the trusted local desktop support provider and desktop services company in the Albany, NY area. Whether onsite or remote, we provide diagnostic solutions to make technology work for your organization. Call today to learn more about our IT desktop support services.

Desktop Support

Desktop Support – It’s What We Do

Our team of professional system engineers can keep your business moving around-the-clock by providing proactive and reactive solutions to maintain computer hardware and software systems. From installation to managing updates and providing technical support, we’ve got you covered. Our desktop support services can help speed ticket resolution by utilizing proactive automations and customizable workflows. Other ways we can help include:

  • Speaking with end-users via phone, in person or online chat
  • Providing situation analyses to determine the need for system reconfigurations
  • Documenting technical support procedures and maintaining customer records
  • Completing thorough installations and backing up crucial data
  • Optimizing asset utilization by centrally managing all IT assets
  • Streamlining desktop support management processes with business app integrations
  • Monitoring the health of your desktop support services by evaluating reports and dashboards
Our desktop services address employees’ needs immediately and directly.  We utilize enterprise-class support tools that assist them so that they can perform more efficiently.  The goal of our team is to work alongside yours to constantly refine your core infrastructure so that the need for desktop support is minimal.  However, we are always there when you need us, no matter the time.  

Desktop Support that Works

We provide a wide range of desktop support services. Our local experts can visit on-site or connect remotely to provide customized solutions that help keep your business running. Our web-based remote desktop support can save you time and money by enabling us to immediately connect to resolve unforeseen IT issues. Our onsite and remote desktop services include:

  • New computer set-up, configurations, and upgrades
  • Email configuration and support
  • Software updates and maintenance
  • Hardware and software installation and configuration
  • Internet connectivity problems
  • Virus control and removal
  • Security updates installation
  • Remote or onsite diagnostics and problem resolution
  • Application installation and updates

We offer powerful desktop support for your entire business.  Call W. O’Donnell Consulting today to learn how we can keep technology working for you. 

Free Consultation and Demonstration​​

Contact us today for a free consultation to see what

Desktop Support

  • Improved security
  • Swift problem resolution
  • Flexible communication options
  • Updated and maintained software and hardware
  • Increased productivity and employee satisfaction

Two-Factor Authentication

  • Improves security by requiring 2nd form of identity
  • Increases mobility & flexibility with improved access
  • Lowers IT costs by reducing support requests
  • Reduces fraud and builds trust with businesses
  • Even deleted mail is retained indefinitely to protect your business.

Best in Class

We are aware that a wide array of technology vendors exist and painstakingly look for and test best-in-class emerging solutions to ensure your business makes the right choice.

We are dedicated to our clients and doing what is in their best interest.  Our goal is to implement technology that is proven, affordable and actually works for the benefit of our clients.

Experience

We have consulted on and managed numerous IT projects, including large-scale international projects. Call us to discuss your initiatives and leverage our experience to benefit you.

We’d love the opportunity to speak with you and learn more about your business’s technology needs and objectives–Contact us today to setup a free consultation.